AUTOAGC GLOBAL PTE. LTD. ("AUTOAGC", "we", "us" or "our") provides cloud device, account management, product subscription, customer support and related web-based services through autoagc.com and related webpages. We value your privacy and personal information protection. This AUTOAGC Privacy Policy (this "Policy") explains how we collect, use, store, share and protect your personal information, and how you may exercise your rights.
Please read this Policy carefully before using AUTOAGC services. If you do not agree with any part of this Policy, please stop accessing or using our services.
Definitions:
AUTOAGC Services means the services provided by AUTOAGC through autoagc.com and related web-based products.
Personal Information means information relating to an identified or identifiable natural person, excluding anonymized information.
Sensitive Personal Information means personal information that may pose a higher risk to personal rights and interests if leaked or misused, such as payment information, account security information, precise location and identity credentials.
Processing means the collection, storage, use, processing, transmission, provision, disclosure, deletion or other handling of personal information.
1.1 This Policy applies to the processing of your personal information by AUTOAGC GLOBAL PTE. LTD. through autoagc.com and related web-based services.
1.2 This Policy does not apply to products or services provided to you by third parties. When you access third-party services through AUTOAGC, those third parties may process your personal information according to their own privacy policies. Please read the relevant third-party privacy policies before use.
1.3 You are responsible for the business data that you upload, store, transmit or process through AUTOAGC Services. If such data contains personal information, you must ensure that you have obtained lawful authorization and comply with applicable laws and regulations.
2.1 Account registration and login information: when you register, log in or manage your account, we may collect your email address, mobile phone number, username, login password, verification code, third-party login authorization information, account status and security verification information.
2.2 Order and payment information: when you purchase, renew or manage services, we may collect order number, product type, resource ID, order creation time, payment amount, currency, payment status, payment time, payment channel, billing information and information required for invoices. Full payment credentials such as card numbers are usually processed by third-party payment service providers, and we only receive information necessary to complete transactions and reconciliation.
2.3 Device and log information: when you access or use the services, we may automatically collect IP address, browser type, operating system, device model, language settings, access time, page visit records, click records, error logs, network status and security risk-control records.
2.4 Customer support and communication information: when you contact customer support, submit tickets, participate in surveys or activities, we may collect your name, company name, position, contact details, communication records, issue descriptions and attachments or materials you actively submit.
2.5 Marketing preference information: where permitted by applicable law or with your consent, we may record your subscription, unsubscription and preference settings for emails, text messages, in-site notifications or other marketing communications.
2.6 We collect only the information necessary for web-based services. If we add any data processing scenarios not described in this Policy, we will provide separate notice and obtain necessary authorization.
We may process your personal information for the following purposes:
4.1 We may use cookies, pixel tags, local storage and similar technologies to keep you logged in, remember preferences, protect account security, measure visits, analyze page performance and optimize services.
4.2 You may reject or manage cookies through your browser settings. Please note that disabling cookies may cause some features to function improperly.
4.3 Third-party analytics, payment, login or customer support services may also use cookies and similar technologies. Their use of such technologies is governed by their respective privacy policies.
5.1 We do not sell your personal information.
5.2 To provide the services, we may share necessary information with the following recipients:
5.3 We require our partners to process personal information only within the authorized scope and to adopt reasonable confidentiality and security protection measures.
6.1 We may store and process your personal information in Singapore or other countries and regions depending on service operations, infrastructure deployment and vendor arrangements.
6.2 We retain your personal information only for the period necessary to achieve the purposes described in this Policy, unless applicable law requires or permits a longer retention period.
6.3 When personal information is no longer needed, we will delete, anonymize or otherwise handle it in a reasonable manner.
7.1 We adopt reasonable technical and organizational measures to protect your personal information, including access control, permission management, transmission encryption, log auditing, security monitoring and employee confidentiality requirements.
7.2 The internet environment is not absolutely secure. Please keep your account, password, verification code and other credentials secure. If you discover account abnormalities or information leakage risks, please contact us promptly.
Subject to applicable laws and regulations, you may request access to, correction or deletion of, restriction of processing of, withdrawal of consent for, cancellation of account relating to, or a copy of your personal information.
To protect account security, we may need to verify your identity or account ownership before processing relevant requests. We will respond within the period required by applicable law.
You may manage certain account information, message subscriptions and security settings through account settings. If the relevant functionality is not available, you may contact us using the contact details set out in this Policy.
AUTOAGC Services are primarily intended for adults. If you have not reached the age of majority under the laws of your location, please use the services with the consent and guidance of your parent or guardian. If we discover that we have collected personal information of a minor without necessary consent, we will take reasonable measures to delete the relevant information.
We may update this Policy based on business development, product changes or legal and regulatory requirements. The updated Policy will be published on autoagc.com or relevant pages. If an update materially affects your rights and interests, we will notify you in a reasonable manner. Your continued use of the services means that you accept the updated Policy.
If you have any questions, comments, requests or complaints about this Policy or personal information processing, please contact us at AutoAGC2025@gmail.com.
AUTOAGC GLOBAL PTE. LTD.
Version dated May 10, 2025